Please check the following:
1. Ensure that the scanner computer is powered ON.
2. Verify that the scanner computer is connected to internet.
(You can try visiting morphlelabs.com on scanner computer to verify that internet is working)
3. Once the above steps are done please try reloading this page after 2 minutes
4. If the issue still persists, please contact Morphle support team on already provided whatsapp support group or email us at customer-support@morphlelabs.com.